Refund Policy (Made-to-Order Items)

Because each Uwharrie Outdoor Living piece is built to order just for you, all made-to-order purchases are final sale once an order is placed. Our made-to-order process begins quickly—materials are reserved, production is scheduled, and work starts specifically for your order. For that reason, we’re unable to offer refunds or accept returns on made-to-order purchases.

Before you order, we’re here to help. If you have questions about dimensions, finishes, colors, care, lead times, or what’s best for your space, please contact us and we’ll gladly guide you so you can feel confident in your selection. To make choosing easier, we offer two complimentary finish samples per order so you can approve your color before production begins.

We understand that plans change. If you need to cancel, please contact us as soon as possible. Once an order has been placed into production, cancellations are subject to a 50% cancellation fee.

If there’s an issue with your order: If your item arrives damaged, defective, or not as ordered, please reach out within 3 business days of delivery with your order number and photos, and we’ll make it right through repair, replacement components, or a replacement item, as appropriate. Please inspect your shipment at delivery and, where applicable, ensure you check for visible and concealed damage before signing the bill of lading.

As always, we stand behind our products. Your purchase is protected by our Limited Lifetime Warranty (see warranty terms for details and coverage).